• Job Type: Full Time
  • Location: Plano
  • Category: Administrative
  • Apply by: December 7th, 2022

About this position:

Purpose The Care Team Associate plays a crucial role in maintaining, growing, and retaining the My Faith Votes community as the main point of contact for our followers and donors through email, phone, and personal notes. The Care Team Associate is responsible for thanking donors, managing donor and constituent correspondence, maintaining accounts in our CRM, responding to constituent requests, and researching and responding to voters’ questions about elections. About My Faith Votes My Faith Votes is a Christian ministry that recognizes that voting represents more than a political preference, but a declaration for God. We are motivating and equipping Christians to put their faith into action and to pray, think, and vote in every election. At My Faith Votes, we do it all for one reason. Because we know that when 90 million believers stand to vote, we’re standing in agreement in our faith. And the power of unity changes everything. Vision: An America where God is honored in the church and in the public square. Core Values: • We believe faith has an essential place in politics and in the public square. • We believe Christians in America have a moral and biblical obligation to vote. • We believe in the power of prayer to change culture and government. • We believe the Bible is truth and we are committed to a biblical worldview. • We take Jesus and his commands seriously. • We fear God, and we believe in acting upon what we believe. Responsibilities • Ensure the highest level of donor and constituent experience through proactive outreach and timely responses through hand-written notes, email, phone, text messaging, online chat, and other programs and processes as required. • Maintain and grow the donor experience, with emphasis on monthly donors, with effective use of assigned tools and processes, and with appropriate and creative engagement. • Grow individual donor capacity for engaging and equipping Christians to engage in elections and deepen their biblical worldview through effectively communicating about the tools and programs offered through My Faith Votes. • Directly engage active and lapsed donors to increase belonging and identity, leading to increased retention and lifelong engagement. • Provide feedback to the broader My Faith Votes team that will help us listen closely to our membership and iterate successful programs. • Proactively provide input to the Communications team on ways to refine “Thank You” processes. • On occasion, process incoming check and credit card donations. • Update CRM records as required in an accurate and timely fashion. • Respond to inquiries regarding orders placed through My Faith Votes’ online shop. • Research and respond to inquiries regarding voting requirements and dates in a specific state. • Perform other duties as assigned. Job Qualifications & Requirements • Passion for the vision, values, work, and culture of My Faith Votes. • A strong interest in elections, politics, and the direction of the country. • Ability to communicate in a welcoming and engaging way. • Comfortable in drafting email messages and letters. • Confident when talking over the phone and video calls. • Aware of current events taking place in the United States, especially regarding politics. • Proven ability to operate in a self-directed, remote work environment located in Plano, TX. • Proven skills and experience in customer service position. Experience in a non-profit organization is a plus. • Excellent listening, writing, and communication skills. • Detail and process oriented. • Proven track record of working with little oversight and high output, is self-motivated, and able to maintain a positive attitude. • At times receive and lift boxes that can weigh as much as 30lbs. • Ability to prioritize, multitask, and follow through. • Ability to maintain confidentiality. • Experience with Microsoft Office Suite, SharePoint, Asana, NationBuilder (CRM), Zendesk, and/or Shopify is a plus.

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